SetXRM Products
SetXRM Field Service Management
Help desk, preventive maintenance, calibration and spare parts management in one place.
Overview
SetXRM Field Service Management gives your staff every tool they need to deliver faster, results-driven service at a lower cost. It puts customer information in front of service and support staff in an easy-to-follow format.
With features such as detailed record tracking, cross-selling and up-selling functions and CTI (Computer Telephony Integration), it lets you build a powerful service and support centre. The enhanced preventive maintenance module notifies you when maintenance is due and creates work orders automatically.
- Help desk (Call Center)
- Repair and maintenance management
- Preventive maintenance
- Calibration and service management
- Spare parts management
- Warranty and contract tracking
Features
Speed up your service operations
Field team online
Field technicians send information to the system instantly from their mobile devices.
Serial number tracking
Check products in by serial number and track past faults and warranty status.
Preventive maintenance
Track maintenance intervals and let the system open work orders automatically when jobs fall due.
Failure analysis
Analyse device failures and measure staff performance.
Spare parts stock
Keep spare parts stock levels up to date.
Standard forms
Service forms and quotes (repair, maintenance, measurement) are prepared in no time.
A tailored demo of SetXRM Field Service Management
Tell us what you need and we’ll design SetXRM around your business processes together.