SetXRM Products
SetXRM Call Center
A call centre focused on customer satisfaction, with no missed calls.
Overview
Built around customer satisfaction, the system routes your calls to the right department so no calls are lost, and lets you send bulk SMS and email. Callers are automatically added to your customer database.
The call centre works in integration with the field service module, giving instant access to customers’ service history, product warranty information and contract details.
- Routing calls to the right department
- Preventing missed calls
- Bulk SMS and email
- Automatic customer registration
- IVR and CTI integration
- Instant access to service history
A tailored demo of SetXRM Call Center
Tell us what you need and we’ll design SetXRM around your business processes together.